How dynamic channel marketing is replacing omni-channel
When seamless customer experiences across the channels fail to deliver desired business outcomes, it is time to ditch the omni-channel. Join Kate McQuade for a conversation about how to interact with customers at every step of their journey to drive engagement, conversion, and retention.
Meet Kate McQuaid, the Director of Marketing at P360, a company that serves life sciences organizations by enabling them to engage AI technology across all their business aspects. Recently, McQuaid shared her insights on Game Changers – a live business discussion platform led by Sequel’s founder and CEO, Oana.
Starting her career in startups, McQuaid brings to the table nearly two decades of marketing experience across different sizes and styles of organizations. What stands out the most is her commitment to compelling storytelling and continuous innovation in the marketing field.
During their dynamic discussion, McQuaid and Oana explored the rapidly changing world of marketing, focusing on concepts like channel marketing and the shift towards an increasingly dynamic channel approach. McQuaid referenced a resonating statistic from Gartner that noted that 87% of the customer’s sales journey is completed before they engage with a sales representative. This changing landscape necessitates a new approach to marketing strategies.
McQuaid shared her thoughts on meeting customers where they are in their buying journey. She acknowledged the need for a dynamic channel marketing approach, offering nuanced and targeted information to potential customers based on their stage in the buying journey.
Per McQuaid, it’s essential to remember that customers want to be treated as individuals, not numbers, underlining the importance of offering personalized customer experiences at scale. At P360, they’ve implemented this by having persona-based cadence emails and a strong focus on thoughtful, personalized touchpoints.
Interestingly, they aim to keep a transparent and collaborative work environment, where everyone in the company understands the workings and successes of different departments. They believe this collaborative approach not only creates a better work environment but also makes the company more successful.
McQuaid’s marketing superpower? Humility. She believes that understanding the value in every person and embracing different perspectives enable her to be open-minded and create effective content and marketing strategies.
As the marketing landscape continues to evolve, figures like Kate McQuaid, with their passion for innovation and collaboration, are leading the charge in adapting to these new challenges and opportunities.
